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Seasonal Associate, Volunteer Engagement in Los Angeles, CA at National Multiple Sclerosis Society

Date Posted: 11/29/2018

Job Snapshot

Job Description

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.
The Associate, Volunteer Engagement is responsible for recruiting, placing, training, engaging, and tracking volunteers for assigned portfolio events. This position works closely with volunteer engagement, fundraising and logistics staff to ensure event success through engagement of volunteers and creating a positive volunteers experience.

Essential Function/Responsibility

Event volunteer engagement: With direction from supervisor, support volunteer engagement initiatives for assigned portfolio events. Initiatives include recruitment, placement, training, engagement, recognition, and tracking of all event volunteers leading up to and on the day of the event as well as ongoing communication with volunteer engagement, logistics and fundraising teams to assess progress.
  • Implement recruitment strategy that includes re-engaging prior event volunteers through phone calls and emails as well as outreach to new volunteers and community groups
  • Execute event communication plan and coordinate with appropriate staff to ensure promotion of opportunities across all media streams (e-blasts, websites, social media, etc.)
  • Provide clear and consistent communication prior to and at the event: work with volunteers to determine appropriate volunteer position; confirm volunteer placement; provide event details, duties, and expectations; determine opportunities for engagement in other areas of our work
  • Ensure volunteers are properly trained and oriented to their role
  • Track event volunteer data in accordance with data strategy
  • Maintain regular communication with volunteer engagement, fundraising and logistics staff, sharing progress on filling volunteer positions, developing contingency plans where necessary, and troubleshooting volunteer gaps
  • Ensure day of event volunteer plans are implemented; identify and train staff to support day of event volunteers in various markets/areas.
  • Ensure risk management requirements are met for all event volunteers, efficiently managing completion and collection of volunteer waivers, background checks and required training
  • Other duties as assigned

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