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Manager, Individual Giving in Waltham, MA at National Multiple Sclerosis Society

Date Posted: 12/6/2018

Job Snapshot

Job Description

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

The Individual Giving Manager serves on fundraising team providing multiple-market support to Connecticut, Delaware, New Jersey, Maine, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island and Vermont responsible for raising $4,562,399.

The Manager strategically engages a pipeline of new and retained prospects through a defined portfolio of donors giving at the $2,500-$7,500 level. This position actively works a portfolio to create meaningful interactions including gift solicitation and stewardship. This position plays an active role on relationship management teams to develop and support moves management planning for all assigned prospects.

This position manages donor events across multiple markets by creating event strategy, strategically deploying resources, identifying target donor segments and working collaboratively with the corresponding markets' Director of Individual Giving to effectively oversee a comprehensive event calendar.

This position will actively engage in relationship management teams to develop and support moves management planning for each market's prospects. Responsible for collaborating cross-departmentally at high levels to ensure strategic donor engagement in all facets of the organization.

A successful candidate will also manage an Individual Giving Specialist, measuring performance and providing ongoing coaching and mentoring to build market capacity.

Travel in and to assigned markets is required, as well as attending weekend and evening donor functions.

Essential Function/Responsibility
1. Active Portfolio Management
  • Manage defined pipeline of new and retained donors through meaningful interactions and execution of appropriate relationship building steps to increase Individual Giving revenue.
  • Actively identify top relationships within portfolio to strategically align moves management plans.
  • Regularly research, qualify and assign donors to portfolio through defined processes to determine individuals with capacity and propensity.
  • Engage with donors in a variety of ways to identify specific donor interests and deepen their connection to the organization.
  • Execute assigned weekly donor thank you calls.
  • Participate in all relationship management meetings to facilitate collaboration.
  • Work collaboratively with Individual Giving Staff and the market management team as well as key market volunteers to identify, cultivate and solicit donors.
  • Leverage national donor cultivation and stewardship opportunities to increase meaningful donor interactions.
  • Refine and implement key functions of the Individual Giving operational plan to achieve targeted revenue goals for each assigned market.
  • Orchestrate annual donor relations timeline for all assigned markets including event execution, strategic stewardship and meaningful donor engagement through appeal follow-up, renewal outreach, local initiatives and national cultivation opportunities.

2. Event Management
  • Oversee donor events across multiple markets by implementing approved Individual Giving event planning standards and templates.
  • Oversee event project management ensuring all key functions of the event are executed with excellence.
  • Facilitate correspondence with staff and volunteer leads to ensure roles are understood and relationship management assignments are confirmed.
  • Develop event materials in collaboration with the Donor Experience and Marketing team. Ensure all event materials are finalized including scripts, donor briefings, event timeline, printed materials, etc.
  • Work collaboratively with the Director of Individual Giving to oversee event budget management, ensuring that resources are properly deployed, and expenses are monitored.
  • Develop and distribute internal communications to relationship management teams, staff leads, volunteer leads and chapter leadership to promote donor engagement opportunities.
  • Provide personalized outreach to assigned donors.

3. Staff Management
  • Direct the work of an Individual Giving Specialist, ensuring they are properly trained and engaged in professional development.
  • Guide the Specialist's work to ensure portfolios are activated and meaningful donor engagement is prioritized within their work.
  • Partner with the Specialist and provide consistent guidance to ensure events are planned in alignment with Society strategies and standards.

4. Administration
  • Actively record and upload interactions for all assigned donors.
  • Qualify prospects within prospect pool and assist Director in making team assignments.
  • Regularly review budgets, financial reports and other meaningful reports to help ensure the team is meeting revenue and performance goals.
  • Conduct prospect research utilizing a suite of resources.
  • Pull defined reports from the reporting system.

5. Volunteer Engagement
  • Increase the number of Society volunteers, recognizing and recruiting talent (Managing Relationships, Being Open and Receptive)
  • Engage volunteers, effectively communicating and facilitating meaningful opportunities across all functions. (Communication)
  • Partner with volunteers to accomplish our work. (Getting Work Done through Others, Getting Organized, Managing Work Processes, and Overcoming Obstacles)
  • Cultivate volunteers, seeking and providing feedback and sharing opportunities for reciprocal growth and learning. We recognize the contributions of all volunteers. (Communication, Inspiring Others, People Management, Learning, Being Open and Receptive)